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mSurvey is an exciting, young, disruptive tech company led by a visionary leadership team with decades of combined international and diverse experience in mobile telecommunications and technology. Launched in 2012, we are revolutionizing how businesses interact with their customers by providing them with unprecedented access to real-time, direct feedback at their fingertips.   Built out of a passion to simplify access to high-quality data, mSurvey brings hidden and offline voices into the global conversation. mSurvey is headquartered in Nairobi, Kenya with an office in San Francisco (USA). We power conversations across Africa, Asia. Latin America and the Caribbean.

mSurvey has experienced rapid and consistent growth since its inception. At mSurvey, we highly value our people and invest in their growth and development. We are building a world class dream team to fuel our exciting global journey of growth and innovation and are seeking to hire the positions listed below.  If you meet the criteria outlined and are eager to join the mSurvey dream team on their Africa adventure please send your resume to talent@msurvey.co.ke by the deadline indicated on the job profiles below.


Product Manager

We are seeking for a highly innovative and talented Product Manager with a strong knack for connecting customer needs and product requirements, effectively communicating and influencing any changes to product to drive a high quality customer experience on our platform. This role will be part of the team charged with the exciting role of continuously innovating our products to deliver an outstanding client experience.

Key Responsibilities

  • Serve as the voice of the customer in decisions regarding future products;

  • Validate target markets through customer interviews and market research;

  • Specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers;

  • Communicate product strategy, plans and roadmaps;

  • Control your product roadmap and scope based on a detailed understanding of needs, requirements and resources;

  • Work with engineering to deliver amazing features from detailed requirements and prototypes

  • Bring a detailed eye for user experience and design to ensure features drive high adoption and customer enthusiasm.

  • Conduct competitive analysis to determine product features and pricing. Translate customer feedback and market trends into clearly defined phased releases.

  • Own a product area and operate autonomously on day-to-day activities

  • Work closely with commercial team to understand revenue impact and collect requirements to support sales

  • Use data and metrics to back up assumptions, recommendations and drive actions

  • Write specs, manage execution, A/B test, UI/UX wireframe, and define product roll-out strategy

  • Process, review and interpret large bodies of qualitative and quantitative data on usage patterns to understand user pain points and come up with solutions

Skills and Attributes

  • At least 3 years of Product Management experience.

  • Bachelors’ Degree in Computer Science, Software Engineering, BBIT or other technology related field;

  • Experience with Agile Scrum and Kanban development methodology and practices

  • History of continuous improvement and mastery achieved through having a curious mind, drive and experimentation

  • Experience with Software as a Service (SaaS) or enterprise product management

  • Creative thinker with a passion for problem solving

  • Strong presentation and writing skills to communicate your vision

  • Experience in software engineering

  • Experience managing delivery of at least 2 software products

  • Experiencing in simultaneously managing multiple high priority projects.

DEADLINE: 30th March 2018