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mSurvey is an exciting, young, disruptive tech company led by a visionary leadership team with decades of combined international and diverse experience in mobile telecommunications and technology. Launched in 2012, we are revolutionizing how businesses interact with their customers by providing them with unprecedented access to real-time, direct feedback at their fingertips.   Built out of a passion to simplify access to high-quality data, mSurvey brings hidden and offline voices into the global conversation. mSurvey is headquartered in Nairobi, Kenya with an office in San Francisco (USA). We power conversations across Africa, Asia. Latin America and the Caribbean.

mSurvey has experienced rapid and consistent growth since its inception. At mSurvey, we highly value our people and invest in their growth and development. We are building a world class dream team to fuel our exciting global journey of growth and innovation and are seeking to hire the positions listed below.  If you meet the criteria outlined and are eager to join the mSurvey dream team on their Africa adventure please send your resume to talent@msurvey.co.ke by the deadline indicated on the job profiles below.


Senior Associate, Marketing

We are seeking for an energetic, creative and dynamic individual with 'out of the box' thinking to join mSurvey's marketing team. This will be an exciting and challenging role which will be responsible for driving a strong digital presence of the mSurvey brand. This role will support the Director, Marketing and Communications in the delivery and implementation of the Brand and Marketing Strategy of mSurvey across the continent.

Key Responsibilities

  • Media management and consistent publicity alignment. This will  include ensuring contact with target media groups is maintained and appropriate response is given to media requests

  • Tracking media mentions and carrying out other marketing administration roles

  • Continuous Creative writing on Brand and product including management of the Brand newsletter

  • Management of the Corporate and Digital Marketing Campaigns

  • Execution of the Brand Marketing and Business Development strategies and plan across multiple projects

  • Ensuring articulation of the desired image and position of assigned portfolio

  • Driving a strong Digital / Social Media presence for mSurvey including monitoring of a concise, consistent and accurate social media campaign

  • Managing the consistent communication of the image and position of the brand in the market place

  • Responsible for editorial/critical direction, design, production and distribution of all marketing materials and publications

  • Coordinating public relations strategy and execution as well as media interest in portfolio

  • Coordinating and managing the digital representation and presence of mSurvey brand and products

  • Developing and coordinating the appearance of all Organization print and electronic materials such as letterhead, use of logo, brochures, etc

  • Assisting in the analysis, decision and development of the roll out plans for expansion of the businesses including developing brands/products and expanding the Business to Business client portfolio

  • Working with the project manager and executives to execute roll out plans

Skills and Attributes

  • Bachelors degree in Marketing, Communications or Public Relations

  • At least 3 years of experience in Marketing in a fast paced commercial environment

  • Experience in working  and collaborating with media houses

  • Excellent verbal and written communication skills

  • Strong team player with a great attitude                                                                                                                                                           DEADLINE: 16th April 2018

Product Manager

We are seeking for a highly innovative and talented Product Manager with a strong knack for connecting customer needs and product requirements, effectively communicating and influencing any changes to product to drive a high quality customer experience on our platform. This role will be part of the team charged with the exciting role of continuously innovating our products to deliver an outstanding client experience.

Key Responsibilities

  • Serve as the voice of the customer in decisions regarding future products;

  • Validate target markets through customer interviews and market research;

  • Specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers;

  • Communicate product strategy, plans and roadmaps;

  • Control your product roadmap and scope based on a detailed understanding of needs, requirements and resources;

  • Work with engineering to deliver amazing features from detailed requirements and prototypes

  • Bring a detailed eye for user experience and design to ensure features drive high adoption and customer enthusiasm.

  • Conduct competitive analysis to determine product features and pricing. Translate customer feedback and market trends into clearly defined phased releases.

  • Own a product area and operate autonomously on day-to-day activities

  • Work closely with commercial team to understand revenue impact and collect requirements to support sales

  • Use data and metrics to back up assumptions, recommendations and drive actions

  • Write specs, manage execution, A/B test, UI/UX wireframe, and define product roll-out strategy

  • Process, review and interpret large bodies of qualitative and quantitative data on usage patterns to understand user pain points and come up with solutions

Skills and Attributes

  • At least 3 years of Product Management experience.

  • Bachelors’ Degree in Computer Science, Software Engineering, BBIT or other technology related field;

  • Experience with Agile Scrum and Kanban development methodology and practices

  • History of continuous improvement and mastery achieved through having a curious mind, drive and experimentation

  • Experience with Software as a Service (SaaS) or enterprise product management

  • Creative thinker with a passion for problem solving

  • Strong presentation and writing skills to communicate your vision

  • Experience in software engineering

  • Experience managing delivery of at least 2 software products

  • Experiencing in simultaneously managing multiple high priority projects.

DEADLINE: 30th March 2018


Sales Associates

We are looking for highly driven, ambitious and well networked sales associates who have skills and experience in solution selling and have sold software as a service in the course of their career. The Sales Associates will be confident individuals who are comfortable working independently and following through with the sales process from lead identification to the closure stage.

Key Responsibilities

  • Building a strong pipeline by identifying business opportunities with existing and prospective clients

  • Achieving sales revenue targets through effective consultative selling

  • Pitching for business and presenting business solutions to senior leaders on the client side

  • Researching the client industry and understanding client trends

  • Leading and successfully coordinating and closing contract negotiations

Skills and Attributes

  • Bachelors’ Degree in  a Business related field

  • At least 2 years experience in business to business sales

  • Outstanding verbal and written communication skills

  • Track record of strong sales delivery and outstanding performance

  • Honest individual with unquestionable integrity

  • Team player

  • Ability to handle multiple priorities

DEADLINE: 30th March 2018